Return Policy
At India Rugs, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and clear refund policy to ensure a hassle-free experience.
Eligibility for Return
Items with manufacturing defects are eligible for return. These defects include:
- Incorrect tufting and weaving.
- Missing knots or tufts.
- Bubbling.
- Loose backing.
- Color bleeding without exposure to water or damage.
Eligibility for Refund
- Refund requests must be made within 2-3 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase is required for all refund requests.
- Certain products may be ineligible for refunds due to hygiene reasons or if stated otherwise in the product description.
Refund Process
- Contact our customer support team at indiarugsflooring@gmail.com to initiate the refund process. Please provide your order number and the reason for the refund request.
- Our team will review your request and provide instructions on how to return the item.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 days.
Exceptions
- Customized or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.
- Shipping costs are non-refundable, and return shipping fees may apply unless the return is due to our error.
- Refunds may not be issued for digital products or services unless otherwise stated.
Contact Information
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at indiarugsflooring@gmail.com We are here to help and ensure your satisfaction with every purchase.
India Rugs reserves the right to amend this refund policy at any time without prior notice.
